Our Support Team is here to help

Book a demo

Frequently Asked Questions – FAQ

How can we help you?

Below you’ll find the answers to some of the most common questions we’re asked about digital parenting, risks and trends for kids online – and more!

If you have any technical questions, please visit our support page, or for digital parenting-related questions, please email us at [email protected].

My kids block the phone with Pin code, what can I do?
Well there are several reasons he do that, he or she wat privacy, their friend do that, they might hiding something We think its good time for discussion and offer to Install as involved parent not in order to track then but in order to be aware to risks and as a good digital parenting.
I suspect or have discovered my young son watching porn. What should I do?
We as adults want our children to encounter sexual content as little as possible and it is our job to try to help prevent those encounters. Unfortunately, the reality today requires us to mediate to our children the inappropriate sexual content they watch. There’s an open ocean of information, and their access to video and pictures is far greater than we was not exposed, sometimes even shows it in a violent way. It’s really not like that in reality.

We need to acknowledge their curiosity and say that we understand that this is an interesting content – but this is not content that is suitable for children and these are not things I allow to watch. Not at home, not at school and not with friends.

This content can scare or disgust you because it is not really adapted to your age and I do not want you to think that this is what people look like when they hug and kiss or get intimate with each other. I do not want you to think that it is an unpleasant act because when people choose to be intimate it is a beautiful and pleasant and good thing and these films do not present it in this way and sometimes even shows it in a violent way. It’s really not like that in reality.

What to do if you see: If you are at home – come to usIf you are in school or in a class – go to the adult who’s in charge.If you’re with friends – try not to continue watching with them, go out and call us.It is important that you know that these videos and images are not good for your healthy development. Among other things, they make those who watch them at a young age think that this is what sexuality between adults really looks like. They really do not present it, they present private contact between people as something public and sometimes in a violent and degrading act and it is not really like that. This is not how real contact seems to be between people who have a relationship or love and a mutual desire for intimacy. Real contact between older people who want it, it is a good and pleasant thing, neither violent nor public. Such contact is made with communication, mutual respect and privacy. It is not filmed and is not online. We are not angry with you and will not be angry if you come to tell us that you were accidentally or intentionally exposed to these content. Most of all it is important for us that you talk to us because we have the knowledge about it, and it is important for us that you won’t be alone in this.

In order to help your children to avoid this content we recommend you to install DigiFamily app and it will block all web site and apps with adult content.

I decided to buy a mobile phone to my kid, how can I protect it?
We recommend you to make a contract with your kid once you provide them with a device which set the terms of using it you can see example here…. The easiest period to install parental control is in the first Telephone or device, Go to wontok.com and download the app so it will protect it from all Digital threats.

Parent-Child contract – 8 rules that should make with your child from the day you give your child a phone.

  1. Any password for locking the phone or for apps, it is the child’s duty to give the parent access to it. If you want to download a particular app, the child will approach the parents and they will decide together.
  2. Parents can see what is happening on the child’s phone – out of love and concern, it is the parent’s responsibility to teach him about the dangers of the internet and so if something happens, you can also help him.
  3. Do not confirm on social networks people whom you do not know personally – you can only interact with people you know face to face because you cannot know for sure who is on the other side.
  4. Do not give personal information or photos on social networks or apps
  5. Do not meet with people you know online only – if someone offers such a thing, the child should report to the parent immediately.
  6. Gifts or offers for the child online, even if it is people that he knows – approach the parent and let them know. For example – free games, offers to participate in a raffle, be a model, etc.

  7. There is no place for abusive language, insults, boycotts, curses or anything that could harm another person – if such a conversation takes place, do not take part in the conversation and tell the parent immediately.
  8. It is allowed to take photos or videos on the phone, with restrictions –
    A. A picture that they will feel comfortable with if it is published.
    B. If you are photographing someone else, you need to get their permission.
    C. No private organs are photographed. Neither ours nor that of others.

It should be mentioned that the phone is given because the parent trusts the child who will know how to use it in wisely and in a mature way and that the rules are meant to protect them.

My kids using different device for long hours, what can I do?

As in real life we need to put a boarder and limit the amount of time kids sending with screens. The games and the apps are built in such way that the users will attract to spend more time and get more engage with them. DigiFamily from Wontok provide a tool that you know how many hours they spend online and you can limit the time. DigiFamily can monitor several type of devices as Mobile phone, Tablet and PC and you can monitor few devices on the same kid.

My kids play Digital games till very late at night, what can be done?
You and the kid can define a rule that no more than X hours per day (Soon you will be able to set the line which hour of the day your kid can use it) …. And then you can set this rule in DigiFamily that will do that.
One of kids in my son class discuss about drugs bulimia and Anorexia? Here
In order to know what are the risks your kids are expose to in his digital life, its time to become a digital parent and use DigiFamily as tool for digital parenting and still keep your child privacy but get alerted when discussion about risky issues are taken place in your kids life.
My kid download a casino apps
The best way is to open it in a discussion with your kid, we recommend you install DigiFamily and DigiFamily will let you know which apps is installed and then you can decide to enable and disable the app.
What is cyberbullying?
Cyberbullying is abusive behavior, the perpetrators of which use technological means such as the Internet or the mobile phone to defame, harass, embarrass, intimidate or attack someone. Online bullying can occur in any of the digital media, Facebook, WhatsApp, Twitter blogs, chats, forums, email, websites and more. It can be verbal, and it can also be expressed in the posting of pictures or videos.
It can appear in several forms and in any of the existing digital media, for example:

Grumbling – speaking in harsh and blunt language.

Harassment – addressing a certain person in a recurring and annoying way, even though he asked to stop.

Defamation – or defamation press.

Impersonation – Taking another person’s identity and distributing content or activities on his behalf.

Boycott – boycott of an individual or group by another group.

Misleading – causing a person to be exposed or give something without knowing to whom.

Distribution of images – Distribution of a private image without consent in order to harm.

Offensive talkbacks – leaving comments with offensive content.

Exclusion of members – preventing a person from participating in a group, organizing a boycott against a person to harm him.

Violation of privacy – publication of personal information about a person, intrusion of the person’s personal spaces.

Who are cyberbullies?
Anyone can be a cyberbully, hiding behind technology to anonymously hurt someone else. It could be your next door neighbor or your teacher’s son. The fact is that over half of middle school students have either been a victim or a bully. It may be done for revenge purposes or some might think it’s a harmless prank–it’s not.
What is the difference between cyberbullying and “regular” bullying?
Cyberbullying can occur any time (24/7), anywhere, even in “safe” contentPageTitles such as the home or school, whereas “regular” bullying requires the bully and his victim to be in the same physical contentPageTitle, at the same time. Anyone can be a victim of cyberbullying, even a teacher!

A cyberbully can easily hide behind a fake identity, whereas a “regular” bully’s identity is known. E-mail and text messages sent by a Cyberbully can be easily and quickly distributed to a wide audience, increasing the victim’s suffering. A single message posted online or sent to a mobile phone can spread to a wide audience. A bullying incident occurs between a bully and his victim. If other people are present, they will witness the bullying. Cyberbullying can occur even when it was not intended. A forwarded private message or joke becomes offensive or harassing even though that was not the intent of the original sender A “regular” bullying incident occurs at a specific time and place. It may have long lasting effects but it is a onetime incident. When a cyberbully publishes offensive content on the Internet, it does not “go away”, it can resurface at any time.

Someone has posted hateful things about my child or inappropriate pictures of them on their social-networking page. What should I do?
First of all, report this to the social networking Web site. Most social-networking sites have a link on every page to allow reporting of inappropriate material or abuse. Someone who is writing mean or threatening messages may be violating that site’s terms of service and their profile may be removed. In addition, instruct your child not to respond to these messages in any way. Responding to these messages only encourages their creator to continue with the hateful messages. If the person posting the hateful messages is from your child’s school you may want to notify school authorities.
What should I do if my child is a cyberbully?
If your child is bullying someone online, sit down with him/her – and talk about its impact on the victim, explain that this is unacceptable behavior. Also, try to find out why they are doing this, and seek professional help if necessary. And of course, ask them to stop immediately!

Keep in touch

We will be happy to hear from you. Please leave your details and we'll be in touch a.s.a.p

Book a Demonstration

To book a demonstration or contact one of our experts on how our solutions can benefit you and your customers, complete the form below and one of our cyber security specialists will be in-touch to discuss your requirements and setup your demonstration.